Texting (SMS) Policy for

Northern Kentucky Community Action Commission

For client and participant convenience, the Northern Kentucky Community Action Commission (NKCAC) offers a text message service that provides information including (but not limited to) appointment scheduling, application status, benefits information, NKCAC program and participant updates, and to request signatures or initials.



Clients/participants who wish to receive text message updates regarding NKCAC services are required to complete a Texting (SMS) Authorization form consenting to the following:


  • Client/participant understands that texting over mobile/cell phones carries security risks because text messages to mobile/cell phones are not encrypted. This means that information received by text message could be intercepted or viewed by an unintended recipient or by the client/participant’s mobile/cell phone provider or carrier.
  • Client/participant understands that they are responsible for all fees charged by the carrier’s service plan for text NKCAC and its affiliates are not responsible for any increased charges, data usage against plan limits, or changes to data fees that may be charged from text messaging.
  • Client/participant understands it is their responsibility to contact NKCAC to update their mobile/cell phone number listed on the Texting (SMS) Authorization Form should it change.
  • Client/participant may Opt-in or Opt-out of this service at any time. It is the client/participant’s responsibility to contact NKCAC to complete a new authorization form should they change their mind.


Changes to This Texting (SMS) Policy

We may update our Texting Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Texting Policy on this page. These changes are effective immediately after they are posted on this page.


Texting (SMS) Authorization Form

Click here to download the Texting (SMS) Authorization Form. This form gives you the option to Opt-In or Opt-out of receiving text messages from NKCAC. Hard copies are also available from your local Neighborhood Center, or the Program Director or Site Manager. Once completed, the form should be included with your application. If at any time you change your mind, you may download and fill out a new form, and submit it to your Neighborhood Center, Program Director or Site Manager.


Contact Us

If you have any questions or suggestions about our Texting Policy, do not hesitate to contact us